Austin Energy Services
Action Planning and System Mapping
SNAP Management Group, Inc. provided services to assist the collections organization with developing an action plan to create a strategic management system. These services included providing facilitation for individual and team interviews, process mapping, evaluating best practices, and framing the action plan.
Client Partners
SNAP helps our client partners develop performance measures to examine existing processes and identify challenges before they adversely impact the organizations' operations or systems. Our client partners learn to think systematically, strategically, how to develop a passion for effectively delivering consistent, high-performance results. Our customer-needs assessment helps produce desired outcomes and success stories.
Department of Assistive and Rehabilitative Services
Texas Department of Transportation
City of Fort Worth
Austin Police Department
Deloitte Consulting
MGT of America
Tiba Oncology
Central Health
Texas Legislator Budget Board
Travis County
CPS HR Consulting
Additional Client Partners
Management Group, Inc.
Health and Human Services Commission/MCNA
Call Center Performance Management
SNAP Management Group, Inc., provides ongoing support to MCNA's NICE Systems IEX Workforce Management Software IEX) operations. This plan covers the use, support and enhancement in the usage of IEX to maximize value from the workforce management capability and thus continually improve operational efficiency of MCNA call center operations. SNAP will conduct ongoing analysis to improve the efficiency of the MCNA San Antonio Call Center (i) utilizing reports generated by MCNA's NICE software application; (ii) facilitate system technical support as required; (iii) assist MCNA with determining what workforce analysis data sets should be generated; (iv) analyze the data and provide bi-monthly reports; and (v) based on analysis outcomes develop proposed action plans, corrective plans, and additional monitor requirement that will lead to creating and sustaining an efficient call center operation.
TEA
Process Improvement
SNAP Management Group conducted a benchmarking analysis of TEA contract management practices to best practices used by other public and private sector entities. This analysis allowed us to identify gaps in processes, organization, and technology. In addition, our services included mapping of current TEA contract management processes, including needs identification, RFP development, proposal evaluation, contract negotiation, and contract award.
Texas Department of Health
Process Optimization
SNAP Management Group, Inc. provided consulting support services to strengthen the organization and processes for several Departments within the Department of Health including the Health Information & Vital Statistics Units, Printing Services, and Laboratory Services. The process analysis included conducting team interviews, mapping processes, assessing various strategic documents (e.g. policies, procedures, white papers, measurements, clinical/nonclinical reports etc.), roles and responsibilities to support improving efficiencies, and evaluating existing operations/process gaps.
City of Austin
Strategic Planning
SNAP Management Group Inc. assisted the Executive Team with developing a vision and mission statement, facilitated work sessions with all levels of the organization to develop action plans that included goals, objective, performance indicators. Further, guidelines were created to support the process for creating implementation teams required to support the creation of success stories.